FAQ
HOW LONG DOES SHIPPING TAKE?
Please allow 2 – 3 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
- Average time: 5 – 10 business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
DO YOU OFFER ORDER TRACKING?
Yes! Once your order is processed and shipped, you’ll receive a tracking number by email so you can follow your package every step of the way.
CAN I CANCEL OR CHANGE MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, then cancellation is not possible. All you need to do is send us an email with the subject line “CANCEL”.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We’re so sorry! Please contact us at [email] within 24 hours of receiving your order.
Send us your order number and clear photos of the issue, and we’ll arrange a replacement or refund as soon as possible.
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment.
DO YOU ACCEPT RETURNS?
We accept returns for defective, damaged, or incorrect items.
Please check our Returns & Replacement Policy for details.
HOW CAN I CONTACT CUSTOMER SERVICE?
You can reach us anytime at [email].
We aim to respond to all inquiries within 24–48 hours.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question, please feel free to contact us, and we will do our best to reply within 24 hours.
